No one waits on hold anymore.

Every unanswered call is potentially missed assistance. A modern-trained voice agent can handle dozens of calls simultaneously, relieving the medical assistant at the reception and conducting triage in real time.

The Old Problem

On Monday mornings, the lines are busy. The medical assistant at the reception has to take blood samples, receive patients, and handle the chronically ringing phone at the same time. Patients hang up in frustration.

The AI Solution

An empathetic AI voicebot (e.g., connected to your local calendar system) answers calls directly. It filters prescription requests, conducts standard follow-up questions, and immediately connects to a doctor for trigger words like "shortness of breath" or "chest pain."

Process Flow: AI on the Phone

Intelligent Call Reception

The bot responds with a natural (non-robotic) voice. It asks for the date of birth or insurance number to validate identity.

Classification & Triage

If there is a routine check request ("Need new e-prescription"), this is noted in the system as a text ticket. If there are acute complaints, stored escalation rules come into play within milliseconds.

Entry into Practice System

The conversation is logged in compliance with data protection regulations. If an appointment is made, the AI synchronizes this via API with programs like CGM, x.concept, or Doctolib.

Give Your Team Back Their Focus

Check how many hours you can save in your practice just by handling phone calls.

Start Potential Analysis for Practices