ConsultingServices.aiAI Consulting for SMEsAI consulting for SMEs in Germany
AI solutions that take real work off your hands. Measurable in your daily business—not just on concept slides.
Your problem:Support team overloadedKnowledge scattered in silosPhone ringing constantlyOnboarding takes weeksSame questions every day
I help business leaders, operations managers, and sales teams organize support, knowledge, and first contact faster, cleaner, and more transparently with practical AI solutions.
- German-speaking
- For SMEs
- Ratingen & Mettmann
- Personally led
Personal video
Your first personal impression starts here.
Kurzes Intro mit persönlicher Note. Zum Abspielen klicken.
Why this builds trust
- Clear language instead of tech noise
- Productized AI offers with price anchors
- A 90-day roadmap instead of vague strategy slides
New: Interactive AI ShowcaseTalk is cheap.
Talk is cheap.
We prove it right in your browser.
Five working AI prototypes that make automation tangible in everyday operations.
Explore Live Demos →Vorher / Nachher
Common Challenges vs. AI Solutions
We solve the real pain points in daily SME operations.
Email Overload in Customer Service
Your support team answers the same 20 standard questions about passwords, returns, and delivery times daily.
AI-Powered Triage & Answering
An AI categorizes all emails, instantly answers 30-50% of standard questions, and routes complex cases to humans.
Scattered Company Knowledge (Silos)
Employees waste time searching through PDFs, intranet, SharePoint, and old emails for the right information.
Central AI Knowledge Assistant
An internal chatbot (RAG) that knows all documents and provides instant answers with source citations.
High Call Volumes (Hold Times)
Your customers are stuck on hold because your staff is overwhelmed during peak times or short-staffed.
Natural Voice Agents
An AI phone assistant that answers without delay, books appointments, or handles simple requests like a real human.
Talent Shortage in Back Office
Invoices, forms, and documents are painstakingly typed out manually and transferred into systems.
Automated Data Extraction
Digital document processing (OCR & NLP) that transfers data into your ERP system in fractions of a second.
Productized AI Offers
Concrete products instead of abstract AI consulting.
These entry points are intentionally tangible: clear process, real workload relief, price anchors, and a practical path from maturity check to pilot.
Pilot from 4,900 EUR
AI Email Assistant for SMEs
Problem: Inbox, support, and customer emails are manually sorted, prioritized, and answered.
Outcome: AI classifies emails, detects intent, drafts replies, and escalates critical cases to humans.
from 9,900 EUR
Company Knowledge AI
Problem: Knowledge is scattered across SharePoint, PDFs, email, templates, and people.
Outcome: Internal chat with sources, roles, answer rules, and a GDPR-oriented operating concept.
Pilot from 4,900 EUR
AI Phone Assistant
Problem: Phone calls consume time, routine questions repeat, and qualified requests get buried.
Outcome: Voice agent captures requests, answers FAQs, qualifies leads, and creates clean summaries.
Pilot from 4,900 EUR
Document Automation
Problem: Invoices, receipts, forms, or reports are read, checked, and transferred manually.
Outcome: AI extracts fields, checks plausibility, and hands structured data to CRM, ERP, or spreadsheets.
from 4,900 EUR
90-Day AI Pilot
Problem: There are many ideas, but no validated starting point with real data and clear impact.
Outcome: Use case, prototype, realistic data test, governance, training, and rollout decision.
Directly with Ivo: analysis, prototyping, integration, and handover from one partner.No vague slide project. The goal is a usable pilot, a documented decision, or a safe rollout path.
How I work
Four phases — and after each, you have something concrete in hand.
Understand
A structured initial meeting. Where are you losing time? What frustrates the team the most?
↳ You receive: Written status analysis with prioritized bottleneck
Design
I design a solution that fits your team size and processes — not the latest tech hype.
↳ You receive: Solution concept (PDF) with architecture, effort, and timeline
Build
I build the pilot, set up the systems, and test with your team in everyday real-world scenarios.
↳ You receive: Working pilot in a test system + test protocol
Support
After go-live, there are weekly status calls, email support, and a clean handover report.
↳ You receive: Outcome report with before/after comparison
Who this is for
Ideal if you recognize these points.
- SMEs with 10–200 employees
- Managing directors who want to understand AI — not just buy it
- Teams losing noticeable time in support, knowledge sharing, or on the phone
- Companies wanting a clear pilot — not a year-long project
To be honest: Not for everyone
In these cases, I'm not the right partner.
- Corporations with their own IT department and internal AI teams
- Those looking for a finished off-the-shelf software solution
- Projects without a clear bottleneck or specific use case
- Companies just wanting to "do something with AI" without a goal
Industries
Directly to your Use Case
We focus on specific industries to deliver immediate, proven results rather than abstract concepts.
Services
Services turned into concrete AI products.
Service
Email & Support Automation
AI email assistant for SMEs: prioritization, classification, reply drafts, and safe handoff to humans.
ImpactLess manual ticket work and clearer response times in day-to-day operations.
Service
Internal Knowledge AI
Company knowledge AI with sources, roles, and answer rules for SharePoint, PDFs, templates, and processes.
ImpactFewer follow-up questions, faster onboarding, and more confidence across the team.
Service
Voice Agents
AI phone assistant for qualification, first-level information, appointment logic, and structured call summaries.
ImpactA better phone front door without additional coordination effort.
Service
Corporate LLM & Automation
Document and process automation for invoices, receipts, forms, CRM updates, and recurring back-office tasks.
ImpactReady for the next step without bloating the first solution.
Work examples
Examples that show the output, not just the promise.
Concrete templates for calls, knowledge, and reports that can be reused in websites, proposals, or internal documentation.
Phone guide for first contact
A practical call flow with qualification questions, fallback rules, and a clean handoff for the right person.
FAQ and knowledge cluster
Recurring questions are turned into clear categories, response blocks, and ownership so knowledge becomes usable.
Pilot report with before/after view
A short decision report with metrics, observations, risks, and a clear recommendation for the next step.
Prompt, role, and fallback set
Rules for behavior, tone, limits, and escalation are documented to keep the system controllable.
Implementation plan for 2 to 6 weeks
A clear workflow with tasks, order, responsibilities, and milestones to prevent the project from bloating.
Handover and operations documentation
What the team needs after go-live: responsibilities, maintenance instructions, quality rules, and key next steps.
Expected Results
What AI can actually change in typical SME scenarios.
The following values are calculations based on realistic SME start situations. No invented case studies — but what is typically possible with a clean pilot.
70%
fewer standard ticketsCalculation · Crafts business, 15 FTEFAQ bot catches recurring questions. Team focuses on real cases.
12 Min.
instead of 4h response timeCalculation · IT service provider, 40 FTEEmail prioritization and response blocks speed up the first reaction.
60%
faster onboardingCalculation · Engineering firm, 25 FTEKnowledge AI makes process knowledge findable, significantly reducing follow-up questions.
120+
calls / week pre-qualifiedCalculation · Building tech, 30 FTEVoice Agent captures requests and forwards them to the right team.
Use Cases
Concrete problems. Concrete solutions. Measurable benefits.
Typical starting situations in SMEs — and what a focused AI solution practically changes.
Support-Flut reduzieren
70%
Problem
Team beantwortet 80% Wiederholungsfragen manuell — bindet 3-4h pro Tag.
Lösung
FAQ-Bot + E-Mail-Priorisierung mit automatischen Antwortbausteinen.
70% weniger Standardtickets
Team konzentriert sich auf echte, wertschöpfende Fälle.
Autonome Prozesse
80%
Problem
Mitarbeiter tippen stundenlang Daten zwischen Systemen ab.
Lösung
Agentic AI Workflows agieren nahtlos zwischen ERP und CRM.
Prozessbeschleunigung
Reduktion der Aufwände in der Fachabteilung.
Ticket-Triage & IT-Support
40%
Problem
Jedes Support-Ticket bindet 25-30 Min. 40% Self-Service Level.
Lösung
Mitarbeiter-Copiloten und Chatbots zur schnellen Problemlösung.
Entlastung der internen IT
Reduktion der Aufwände im Level-1 Support.
AI Roadmap for SMEs
Evolution, not revolution.
We build up your AI capabilities step by step. No forced transformations, just a manageable path that pays for itself.
🎯 Foundation (Months 1-2)
Digital base & knowledge setupMove knowledge from heads into documents. Deploy a first simple RAG system (knowledge AI) for the team.
🚀 Transformation (Months 3-4)
Automate processesFocus on repetitive tasks: activate support bots and automate email prioritization.
⚡ Acceleration (Months 5-6)
Targeted interactionsAI gets interactive: voice agents for front-line calls. Auto-schedule meetings and qualify leads.
🧠 AI-Driven (Year 2)
Autonomous workflowsMulti-stage AI agents handle partial processes (research, quoting) and connect your software silos.
Operational Efficiency
+20–30%
Via process & ticket automation
Time to Market
-30–50%
By speeding up quotes & answers
Customer Satisfaction
+30–50%
Through 24/7 responsiveness
Integration & Technology
Solid foundation instead of endless IT projects.
We don't build shadow IT. New solutions seamlessly hook into tools your team already uses every day — backed by state-of-the-art AI.
Your Foundation (Data)
We use what you already have, without expensive data migrations.
Microsoft 365ZendeskSalesforceFiles & Intranet
The AI Engine (Logic)
GDPR-compliant models that handle evaluation, thinking, and routing.
🧠 Azure OpenAI🤖 Anthropic Claude
The Automation (Execution)
Reliable workflows connecting systems without major programming.
⚙️ Make / n8n🐍 Python Code
Packages
Price anchors, so expectations are clear early.
From the free check to the 90-day pilot: clear entry points, concrete results, and realistic budget ranges for SMEs.
Package 01
Free AI Initial Consultation
Free
For interpreting your maturity check results
Personal initial consultation with a concrete recommendation for action.
What you actually get
- 45-Min. initial video call
- Interpretation of your bottlenecks and maturity results
- Recommendation: Use Case + suitable package
- Action plan as PDF via email
Result
You know where AI has the most leverage — and what the next step costs.
Package 02
AI Maturity Workshop
from 990 €
For decision-makers who need clarity before a pilot
Maturity, use cases, risks, and next steps in one compact workshop.
What you actually get
- Review of your AI Maturity Check
- Prioritized use-case list with effort/value view
- Initial risk and privacy assessment
- 90-day roadmap with a concrete pilot recommendation
Result
You know which use case is worth doing first and what needs to be prepared.
Package 03
90-Day AI Pilot
from 4,900 €
For SMEs with one concrete bottleneck
One real process is tested as a pilot with realistic data and clear evaluation.
What you actually get
- Use-case specification and data-source check
- Working prototype with real or realistic data
- Human-in-the-loop, fallbacks, and safety rules
- Test with the business team and outcome review
- Decision document for rollout or stop
Result
A validated pilot with a clear decision: scale, adjust, or deliberately stop.
Package 04
Company Knowledge AI
from 9,900 €
For teams with scattered knowledge
Internal chat over documents, templates, and processes with sources and roles.
What you actually get
- Document and permission concept
- RAG prototype with mandatory sources
- Roles, approvals, and answer boundaries
- Quality test with typical employee questions
- Handover and maintenance concept
Result
Your team finds internal knowledge faster and can verify answers.
Package 05
Ongoing AI Advisory
from 690 €/month
For companies expanding AI step by step
Regular sparring, quality assurance, new use cases, and safe continuous improvement.
What you actually get
- Monthly strategy and implementation call
- Review of prompts, workflows, and AI outputs
- Prioritization of new use cases
- Governance and privacy check-ins
- Continuous optimization of existing pilots
Result
AI remains controlled, useful, and close to real business processes.
The AI Maturity Check and a short consultation ensure that effort and value are properly aligned.
My Promise
No result, no invoice for the support phase.
If the pilot does not deliver a measurable result, I will not charge for the support phase. The implementation risk is on me. You pay for the concept and setup—I earn the ongoing support phase through results.
Applies to all packages from Starter onwards. Measurable result = documented improvement over the status quo from the audit.
Über mich
Was Sie hier finden
Branchenspezifische Lösungen, Live-Demos und Downloads.
About me
Directly with Ivo. No buzzword consulting.
I analyze your processes, build prototypes, and bring AI step by step into everyday work. You do not speak with account managers or junior teams, but directly with someone who combines strategy, technical implementation, and practical handover.
- Direct contact: Ivo Haarmann
- Prototyping and implementation instead of slide-only consulting
- GDPR, roles, and safe data flows in focus
- Includes team onboarding and handover
FAQ
The most important questions at a glance.
Die wichtigsten Antworten auf einen Blick, damit Sie schnell einschätzen können, ob der Ansatz zu Ihrem Unternehmen passt und wie der Einstieg aussieht.
01
Who is this for?
For SME decision-makers who want to use AI practically in their business without starting a massive project.
02
Do we already need expert knowledge?
No. I set up the environment so you can start immediately—even without deep tech knowledge.
03
How does the free AI Initial Consultation work?
Ideally, you start with the AI Maturity Check. Afterwards, we discuss your results for about 45 minutes, prioritize bottlenecks, and develop a concrete next step.
04
Can the solutions be expanded later?
Yes. Everything is structured so that you can add more processes once the pilot is running.
Personal next step
Free AI Initial Consultation
Maturity checked? Then we discuss the best next step.
The AI Maturity Check shows where you stand digitally. In the free initial consultation, we interpret the results together and turn them into a concrete, realistic next step.
- 45-min video call
- Interpretation of your maturity results
- Clear recommendation for use case or package
Interpret the result
We review maturity, industry, bottlenecks, and the most important risks from your check.
Prioritize potential
I evaluate which use case will show impact fastest and where a first pilot is worthwhile.
Define next step
You get a clear recommendation on whether a pilot, workshop, or deeper potential analysis makes sense.
The calendar is provided by cal.eu. The external embed is loaded only after your consent.
Alternatively: send a request via the contact form or by email.Knowledge
More entry points and topics.
Voice Agents
Phone qualification via AI — in detail.
ChatbotsFAQ bots and support automation.
Corporate LLMInternal knowledge management with AI.
Work examplesConcrete deliverables and logic templates.
BlogArticles on AI for SMEs.
ContactRequest the audit directly.
GermanDeutsche Version für Besucher aus DACH.
Next step
Check digitally first, then decide personally.
The AI Maturity Check gives you a first assessment. In the follow-up consultation, we clarify which next step actually makes sense for your company.